At Curls Are Fun, we are committed to delivering your favourite hair care products as quickly and efficiently as possible. Please review our shipping policy before completing your purchase.  

Shipping Rates & Delivery Time 

• We offer a flat-rate shipping fee of $5 on all orders.
• Orders are typically processed and shipped within 7-10 business days from the date of purchase.
• Delivery times may vary based on your location, shipping carrier delays, and other external factors beyond our control.  

Order Processing & Shipping Timeline

• Orders are processed Monday through Friday (excluding holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.
• Please note that processing times may be extended during peak seasons, sales, or unforeseen circumstances.  

Shipping Carriers & Responsibility

• We use [insert shipping carriers, e.g., USPS, UPS, FedEx, etc.] to ensure safe delivery.
• Curls Are Fun is not responsible for delays caused by the shipping carrier, incorrect shipping addresses provided by customers, or lost/stolen packages after delivery.
• If your package is marked as delivered but you have not received it, please check with your local carrier or neighbours.  

Incorrect Shipping Information

• Customers are responsible for providing the correct shipping address at checkout.
• If an incorrect address is provided, and the order has already been processed or shipped, we are unable to make changes or offer refunds.  

Lost, Stolen, or Damaged Packages

• If your package is lost, stolen, or arrives damaged, please contact the shipping carrier directly to file a claim.
• If your package arrives damaged, contact us at leah@tokiterritory within 7 days with photos, and we will assess whether a replacement or store credit may be issued at our discretion.  

For any shipping-related inquiries, please contact us at leah@tokiterritory.